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Keeping you informed of how we are dealing with the threat of COVID-19

The situation with the COVID-19 coronavirus pandemic is evolving day by day and we continue to reinforce our infection control measures to protect the residents and staff in our care. On Friday 13 March 2020 the Communicable Diseases Network Australia (CDNA) provided Residential Aged Care Providers National Guidelines on the Prevention and Control of COVID-19 in Residential Aged Care settings. Cranbrook Care has set up a COVID-19 Working Group to support our residences in preventing the spread of coronavirus and managing an outbreak if it occurs.

Visitor Restrictions

In order to ensure the safety and wellbeing of our residents and staff, we need to work together with families and friends to help stop the spread. Visitor restrictions are now in place at our aged care residences, where only Essential Visitors are allowed. Please contact the residence for further information if you plan to visit or would like to tour.

The Government has also announced that there should be no large group visits or gatherings, including social activities or entertainment, permitted at this time and no school groups of any size should be allowed to visit aged care facilities. Going forward our Leisure & Lifestyle program will have a focus on small groups where residents can sit a safe distance apart and still have fun and enjoy talking to each other. We are also providing free video conferencing for families and friends to communicate with their loved one.

Avoid spreading illnesses

As a reminder, for our visitors we ask that you wash your hands well with liquid soap and water or alcohol-based hand rub before and after visiting and after coughing or sneezing to help reduce the spread of disease. Cover your mouth with a tissue or your elbow (not your bare hand) when coughing or sneezing and dispose of used tissues immediately and wash your hands.

Stay away if you’re unwell

Please do NOT visit:

  • If you have arrived in Australia from any overseas country in the last 14 days.
  • If you have been in close contact with someone who has arrived in Australia from any overseas country in the last 14 days.
  • If you have been in close contact with a confirmed case of coronavirus, in the last 14 days from the date of last contact with the confirmed case.
  • If you have recently been ill.
  • If you have symptoms of any illness now (fever, sore throat, cough, muscle and joint pain, tiredness/exhaustion) or
  • If you have been in contact with someone who is ill.

We are all doing what we can to help our residents stay happy and positive and to as much as possible go about their daily lives like they usually would. We appreciate all the hard work our dedicated teams of staff are doing to keep our residents safe during this difficult time.