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Keeping you informed of how we are dealing with the threat of COVID-19

Residential Aged Care

The situation with the COVID-19 coronavirus pandemic is evolving day by day and we continue to reinforce our infection control measures to protect the residents and staff in our care. We continue to be guided by the the Communicable Diseases Network Australia (CDNA) and NSW Health. Cranbrook Care has set up a COVID-19 Working Group to support our residences in preventing the spread of coronavirus and managing an outbreak if it occurs.

Visitor Access

In order to ensure the safety and wellbeing of our residents and staff, we need to work together with families and friends to help stop the spread. Visitor access at our aged care residences is in accordance with the Industry Code for Visiting Residential Aged Care Homes During COVID-19. Please contact the residence for further information if you plan to visit or would like to tour.

Our position on visitor access is based on our Medical Advisory Board and NSW Health advice. We are monitoring areas where there is community transmission. In reviewing our position on visitor access, we must balance the need to protect our residents and staff from COVID-19, with the wishes of our residents and their families who want to visit.

Resident Wellbeing

At this time we are focused on our resident’s emotional and mental wellbeing and have many initiatives in place to ensure this. If there is community transmission, our Leisure & Lifestyle program focuses on solo entertainers and smaller groups where residents can sit a safe distance apart and still have fun and enjoy talking to each other. We have commenced our much loved bus outings in a COVID-safe way. We are also providing free video conferencing for families and friends to communicate with their loved one.

Avoid spreading illnesses

As a reminder, for our visitors we ask that you wash your hands well with liquid soap and water or alcohol-based hand rub before and after visiting and after coughing or sneezing to help reduce the spread of disease. Cover your mouth with a tissue or your elbow (not your bare hand) when coughing or sneezing and dispose of used tissues immediately and wash your hands.

Stay away if you’re unwell

Please do NOT visit if:

  • You been overseas or travelled on a cruise ship in the last 14 days
  • You been in contact with anyone that has been overseas or travelled on a cruise ship in the last 14 days
  • You live in a household with a person who is currently self-isolating
  • You are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • You currently or within the last 14 days been unwell or been aware of any of the following symptoms; Sore or scratchy throat; Fever, night sweats, chills; Cough; Shortness of breath; Fatigue; Runny nose; Loss of smell or taste; Headache; Diarrhoea; Blocked Nose.
  • You are in close contact with or caring for someone who is currently unwell with the symptoms above.
  • you are waiting for the results of a COVID-19 test.

Also please do not visit if, in the last 14 days, you have been to any of the Local Government Areas or case locations identified by NSW Health as hot spots, which can be found here.

We are all doing what we can to help our residents stay happy and positive and to as much as possible go about their daily lives like they usually would. We appreciate all the hard work our dedicated teams of staff are doing to keep our residents safe during this difficult time.

Retirement Living

For information on our response to COVID-19 in retirement living please click here.

Home Care

The situation with the COVID-19 coronavirus pandemic is evolving day by day and we continue to reinforce our infection control measures, amongst other steps we have introduced, to protect the clients and staff in our care.

We are all doing what we can to help our clients stay happy and positive and to as much as possible go about their daily lives like they usually would. We appreciate all the hard work our dedicated team of staff are doing to keep our clients safe during this difficult time.

Please call us to discuss your private home care needs. Contact us on 02 9458 9950 or email contact@cranbrookathome.com.au